Privacy policy

Privacy Policy

Last updated: June 2025

Tall Zebra Designs Ltd trading as Retro Gamer Bros (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data to provide and improve our services:

  • Identity Information: name, date of birth (if applicable)
  • Contact Information: postal address, email address, telephone number
  • Payment Information: payment card details, billing address (processed securely by our payment processors)
  • Order Details: products ordered, order history
  • Technical Data: IP address, browser type, device information, and browsing behaviour via cookies and similar technologies

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your order, account, or support requests
  • To improve our products, services, and website functionality
  • To comply with legal and regulatory obligations
  • To send email marketing campaigns and promotional offers where you have given your explicit consent, or where there is a general interest based on your previous purchases or sign-ups. You can unsubscribe or opt out at any time by following the unsubscribe link in our emails or contacting us directly.
  • To prevent fraud and ensure the security of transactions

3. Marketing Consent

When you provide your email address during checkout, account registration, or other interactions with us, you will be given the option to consent to receiving marketing communications. We may also send you marketing messages if there is a general interest related to your previous purchases or sign-ups.

You are under no obligation to consent and can continue to use our services without doing so. You can withdraw your consent or unsubscribe at any time by:

  • Clicking the unsubscribe link included in all marketing emails
  • Contact us at orders@retrogamerbros.co.uk

Once you unsubscribe, you will no longer receive promotional emails but may still receive transactional messages related to your orders or account.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)
  • Consent (for marketing communications)
  • Compliance with legal obligations
  • Legitimate interests (to improve our services and prevent fraud)

5. Sharing Your Information

We do not sell your data. We may share your personal data with:

  • Trusted third-party service providers (such as payment processors, delivery companies, and IT providers) strictly for the purpose of fulfilling your order or improving service delivery
  • Legal authorities if required by law or to protect our legal rights

All third parties are required to maintain confidentiality and data protection standards in line with GDPR.

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or alteration. Payment information is processed securely by certified payment gateways and is never stored on our servers.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once no longer required, your data will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal restrictions
  • Object to or restrict certain processing of your data
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled (www.ico.org.uk)

To exercise your rights, please contact us at orders@retrogamerbros.co.uk.

9. Cookies

Our website uses cookies to improve your experience. For detailed information on how we use cookies, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights under the GDPR, please contact:

Data Protection Officer
Tall Zebra Designs Ltd T/A Retro Gamer Bros
Unit 16 Roundhouse Court
Buckshaw Village
Chorley
PR7 7JN

Email: orders@retrogamerbros.co.uk