Shipping policy
Shipping & Delivery Policy
At Retro Gamer Bros, we aim to process and deliver your order as quickly and efficiently as possible. Please review the details below for information on shipping times, costs, and procedures.
1. Delivery Services & Times
We offer standard UK delivery at a flat rate of £4.95.
- Estimated delivery time: 2 to 5 working days from the date of dispatch
- Dispatch days: Monday to Friday (excluding public holidays)
Orders placed after 12pm on Fridays or over the weekend will be processed the following Monday
Please note that delivery times are estimates and not guaranteed. We always aim to dispatch orders within one working day of receiving cleared payment.
2. Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email. Some deliveries may require a signature upon arrival.
3. Delivery Address
Please ensure your shipping address is correct at checkout. We are not responsible for items lost or delayed due to incomplete or inaccurate address information.
4. Missed or Delayed Deliveries
If your item does not arrive within the estimated timeframe:
- Check your delivery confirmation email for tracking information (if applicable)
- Contact us at orders@retrogamerbros.co.uk so we can assist you
You may cancel your order for a full refund if the item has not yet been dispatched.
5. Risk and Responsibility
Responsibility for the goods passes to you once the item is delivered. If an item arrives damaged or incorrect, please notify us as soon as possible. We may request photographic evidence and will provide a suitable resolution, such as a replacement or refund.
6. International Shipping
At this time, we do not offer international shipping. Orders can only be delivered to addresses within the United Kingdom.
Contact Us
For any questions about shipping or delivery, please get in touch:
📧 orders@retrogamerbros.co.uk
🏢 Retro Gamer Bros (Tall Zebra Designs Ltd)
Unit 16 Roundhouse Court
Buckshaw Village
Chorley
PR7 7JN
United Kingdom